Ben Parsons, working from home on Fab Friday.
As another busy week working from home reaches its conclusion, I find myself really looking forward to the weekend. Five weeks ago, when the decision was taken for those of us who could work from home should, with immediate effect, I must admit I felt a certain sense of trepidation. My main motivation comes from interaction with customers, whether that be from solving issues on site, or delivering large presentations and without these scenarios, I found myself contemplating how I could keep my team and myself motivated.
We began our first week with a remote Monday morning meeting. Our preliminary focus was to make contact with our customers, however instead of the usual conversations discussing projects and advising solutions, we found ourselves deliberating social distancing and encouraging all to keep safe in these ‘strange times’. As the week progressed, with the gravity of the situation intensifying and many of us being joined by our children, due to school closures, it was clear this way of working was set to remain indefinitely.
With no return to normality in sight, and no way of continuing our roles in their previous capacity, we established the only way forward was to adapt our existing services in a way to support our customers remotely. We began, by looking at our demonstration days along with our lunch and learn presentations and discussing the possibility of delivering these CPD accredited sessions to our audience, as a series of webinars. It was agreed existing presentations could be re-worked and accompanying films edited, in order to translate effectively for our virtual attendees. Focus was given to traffic signals, street lighting and highways solutions, and invites were emailed to customers. The demand for places overwhelmed us all, and the first webinar commenced with just shy of 100 delegates.
Feedback was positive, with attendees able to identify solutions for existing and future projects. So many found it beneficial to be able ask questions of our technical team throughout and perhaps, most importantly, the session was described as a “fantastic way to remain connected and productive” during a time proving incredibly difficult to do so. Personally, I was delighted with response. Having ran the webinar from my kitchen, with two young daughters in the background and a partner turning her hand to DIY in the vicinity, I found myself in unchartered territory, anxious throughout as to how the session was being received due to being unable to gauge the reaction of a ‘physical’ audience.
Fast forward a few weeks, and with additional webinars under our belt, we are all extremely busy producing CPD certificates for all attendees to date and continually developing our sessions, to introduce new content to our schedule of events, to keep up with demand. Adapting our services to conform to our new way of working, is already impacting our future plans. The decision has been taken to continue with our webinars even when ‘lockdown’ is a distant memory, thanks to the convenience they afford. Viewing our current situation as a catalyst to re-evaluate certain aspects of our services moving forward, is keeping us all motivated and extremely busy and with new ideas being discussed daily, I would urge you to watch this space!
Please see below, our schedule of events, and for those of you who have joined us previously, I would like to draw your attention to the additional sessions on offer. Secure your place, simply by clicking the link, or emailing firstname.lastname@example.org.
Why engineers, designers and installers should always feedback to product providers – 6th May 13:00
EV Charging – 7th May 13:00
Smart Motorways – 13th May 13:00
Foundations – Pre-cast VS Cast-in-situ 14th May 13:00
Traffic Signals – 20th May 13:00